PBX1 Support
Need a hand with a booking, your account, or the PBX1 Fadez & Cuts app? We are happy to help. Reach us using any of the options below. The fastest way is WhatsApp. The button below reaches our Lalor Park line; to message Wentworthville instead, use its WhatsApp button further down.
Get in touch
- Email: admin@pbx1fadezandcuts.com.au
- Phone / WhatsApp (Wentworthville): +61 412 683 855
- Phone / WhatsApp (Lalor Park): +61 420 810 921
Visit us
Wentworthville
29 Dunmore St, Wentworthville NSW 2145
Weekdays 9:30am to 7:30pm, weekends 9am to 7pm
Lalor Park
16 Commercial Rd, Lalor Park NSW 2147
Weekdays 9:30am to 7:30pm, weekends 9am to 7pm. Closed Tuesdays.
Common questions
How do I book, change or cancel an appointment?
You can book online or in the app: pick a shop, a service, a barber and a time, then confirm. To change or cancel, open your bookings and tap the appointment. You can cancel up to 3 hours before your appointment; inside that window the payment is not refundable. Running late? Call or WhatsApp the shop and we will hold your chair where we can.
I forgot my password or cannot sign in.
Use the "Forgot password" link on the sign-in screen to reset it via email. If you are still stuck, email admin@pbx1fadezandcuts.com.au with the name and mobile number on your account.
How do loyalty points work?
You earn 100 points just for signing up, plus a point for every dollar you spend on eligible visits. Climb from Silver to Gold to Platinum for bigger benefits, and redeem points on future visits. Your current balance and history are shown in the app under your profile.
Can I buy products in the app?
Yes. Browse PBX1 hair care and merchandise in the app, pay by card, Apple Pay or Google Pay at checkout, and collect at the shop. We do not deliver. Prices are in Australian dollars and include GST, so the price you see is the price you pay.
How do I delete my account or my data?
You delete your account yourself in the app under Profile → Privacy & data → Delete my account. It is self-service and processed automatically. If you no longer have the app, email admin@pbx1fadezandcuts.com.au from the address on your account and we will do it for you. See our Delete Your Account page for full details.
Reporting content and safety
We have zero tolerance for objectionable content or abusive behaviour. Reviews and client photos shared in the app are expected to stay respectful.
If you see something that does not belong, you can report it right inside the app. Open the review or photo, tap the menu in the top corner, and choose Report. You can also hide everything from a specific author on your device by choosing Hide this author's content.
Every report goes straight to the shop's moderation queue, where it is reviewed and either taken down or closed, with the decision recorded. If you would rather email us, reach out to admin@pbx1fadezandcuts.com.au and we will take care of it.