Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and PBX1 Fadez & Cuts ("PBX1", "we", "us", "our"), operated by RS SUMAN PTY LTD (ABN 36 660 464 602), and govern your use of our mobile app, web app and in-store services (together, the "Services"). By creating an account, making a booking or making a purchase you agree to these Terms.

1. Eligibility and accounts

• You must be at least 13 years old to create an account. Parents and legal guardians may book services on behalf of younger children and are responsible for that booking.
• You are responsible for keeping your login credentials confidential and for all activity on your account.
• You agree to provide accurate, current information and to keep it up to date.

2. Bookings, payment and changes

2.1 Making a booking

When you book, you select a location, a service, a barber (where applicable) and a time. A booking is only confirmed once you receive a confirmation in the app or by email. Barber and service availability is subject to change at any time, including due to illness, training, equipment issues or other operational reasons. Where we need to change or cancel your booking we will offer the next available slot or a full refund of what you paid.

2.2 Payment at booking

Bookings made in the app are paid by card, Apple Pay or Google Pay at the time of booking. The amount shown before you confirm is the amount charged, and it includes any service fee, which is listed as its own line. Services priced "on consultation" are quoted by your barber and paid at the shop. The current payment terms are shown in the app on the payment step before you confirm.

2.3 Rescheduling and cancellations

• You may reschedule or cancel up to 3 hours before your appointment.
• Cancellations or reschedules made less than 3 hours before your appointment, and missed appointments, forfeit the payment made at booking. A no-show fee, shown in the app before you confirm, may also apply.
• The cancellation window and any no-show fee in force at the time of your booking are shown on the payment step and override any older wording you may have seen.

2.4 No-show fee

If you do not arrive for a confirmed appointment and have not cancelled in advance, a no-show fee, at the amount shown in the app when you book, may be charged to the payment method on file, in addition to the loss of the payment made at booking. Repeated no-shows may result in your account being restricted from future bookings.

2.5 Lateness

If you arrive more than 10 minutes late, your barber may need to shorten the service or reschedule you. You will still be charged for the full booked service.

3. Payments

• All prices are in Australian dollars (AUD). Every price shown in the app includes GST. A service price also includes the booking service fee, and the review screen itemises the fee before you confirm.
• Card payments, including Apple Pay and Google Pay, are processed securely by Stripe. We do not store full card numbers on our systems.
• Receipts are issued in the app and by email after each transaction.
• Refunds for faulty services or products will be handled in line with your rights under the Australian Consumer Law. Contact the shop to arrange one.

4. Loyalty programme

• Loyalty points are earned on qualifying purchases at a rate displayed in the app. The rate may change at any time on prospective notice.
• Points have no cash value, cannot be transferred between accounts and cannot be sold or exchanged for cash.
• Points do not currently expire. If we introduce an expiry, we will tell you inside the app before it takes effect. A reward you redeem with points may need to be used within a set number of days; that period is shown before you redeem.
• We may cancel, suspend or amend the loyalty programme at any time, including cancelling unredeemed points, where we reasonably believe it has been used fraudulently or in breach of these Terms.
• Closure of your account forfeits any unredeemed loyalty points and account credit.

5. Gift cards

• Gift cards are not currently sold or redeemed through the app. If we introduce them, these Terms will be updated first and any gift card will be valid for at least three (3) years from purchase, in line with Australian consumer law.

6. Promotional offers

• Promotional offers (such as discounts, bundles and seasonal specials) are subject to the specific terms shown at the time of the offer.
• Unless we say otherwise, promotional offers cannot be combined with other offers or redeemed for cash.
• We may withdraw or vary any promotional offer at any time on reasonable notice.

7. Products and merchandise

• You can buy hair-care products and merchandise in the app, paying by card, Apple Pay or Google Pay at checkout, and collect them at the shop. We do not deliver. Prices are shown in Australian dollars and include GST, so the total shown before you pay is the total charged.
• We make reasonable efforts to display product colours, descriptions and prices accurately. Minor variations between in-app images and the physical product can occur.
• Defective products may be returned in line with the Australian Consumer Law. Please contact us within 14 days of in-store collection.
• For hygiene reasons, opened hair-care products cannot be returned unless faulty.

8. Reviews and user content

• You retain ownership of any reviews or other content you submit. You grant PBX1 a non-exclusive, royalty-free licence to display, reproduce and distribute that content within the Services and our marketing channels.
• You must only submit content that you have the right to share. We may remove content that is unlawful, harassing, defamatory, obscene or otherwise inappropriate.
• Photos your barber takes of your finished look are covered by our Privacy Policy and are only taken and shown with your consent.

9. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose.
• Attempt to reverse engineer, decompile or interfere with the Services.
• Use the Services to harass, abuse or endanger our staff, barbers or other customers.
• Use bots, scrapers or automated tools to access the Services.

We may suspend or close any account that breaches these Terms.

10. Health and safety in the shop

Please notify your barber of any allergies, skin conditions or other health concerns before the service. We may decline to perform a service where we reasonably believe it could be unsafe.

11. Liability

To the maximum extent permitted by law:

• The Services are provided "as is" and "as available". We do not warrant that they will be uninterrupted, error-free or fit for any particular purpose, other than as required by the Australian Consumer Law.
• We are not liable for indirect, consequential, incidental, special or punitive losses, including loss of profits, loss of data or loss of goodwill.
• Our total aggregate liability arising out of or in connection with the Services is limited to the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, and (b) AUD $200.

Nothing in these Terms excludes or limits any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified inside the app before they take effect. Continued use of the Services after the effective date of a change means you accept the updated Terms.

13. Governing law and disputes

• These Terms are governed by the laws of New South Wales, Australia.
• Each party submits to the exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them, for any dispute arising out of or in connection with these Terms or the Services.
• Before starting any formal proceeding, both parties agree to use reasonable efforts to resolve the dispute in good faith by direct discussion.

14. Contact us

PBX1 Fadez & Cuts (RS SUMAN PTY LTD)
Email: admin@pbx1fadezandcuts.com.au
Postal: Sydney, NSW, Australia